I got an error message from Internet explorer saying - "Sorry this site is optimized for 800x600." What does this mean?
You need to change the screen resolution setting on your computer to view this application. This can be easily changed. Click on the "Start" menu, then click on "Settings", now click on "Control Panel". When the control panel window opens, double click on "Display". That will bring up the "Display Properties" window. Click on the tab that says "Settings". There will be a little slide bar towards the bottom, on the right. It will have a number under it, which controls the screen sizing (display screen). Slide the bar to the right, until the number is 800 by 600 or greater. For ideal video quality set your screen resolution to 1024 by 768.
After you choose your setting, click 'OK'. Once the setting is changed, you should be ready to bet.

When I log in I get an invalid zip code message. What am I doing wrong?
For security purposes we collect your account number, PIN and zip code to verify your account. When you log in, we verify this information with the Phonebet Business Office database. If you are using a zip code other than what we have on file in the Phonebet Business Office you will receive an invalid zip code error. If you feel you are getting this message in error, or you are not sure we have a correct address, contact the Business Office at 1-888-BET-2-WIN.
NOTE.... Betting doesn't start until 11:30 am EST. If you are logging in prior to 11:30 EST, you will get an invalid zip code message because the servers are not set to accept logins until that time.

I am concerned that when I log onto Phonebet.com and log in, the box pops up that information may be sent to a server that is not secure. Is your site secure?
When you log into the application, your account number, PIN, and zip are all transmitted securely because this is your confidential and personal account information. This information is sent to and stored on our server with a session identifier number.
After logging in, the actual betting and information pages are done outside of Secure Sockets Layer (SSL) so that the application can run efficiently. The session identifier number is linked to your bets in this application rather than your confidential account information.
When you place a bet, it is transmitted along with a session identifier. When it reaches our server it uses the session identifier to match your bets to your account information, which you had previously transmitted securely.
Because the server does all of this removed from visibility to the Internet, and within the server side of the application, your confidential information is well protected from the outside world.
We found this secure and insecure page mix gave us the best performance while maintaining your account security.

What are the system requirements necessary to use Phonebet.com?
The only system requirements for using Phonebet.com are: Internet Explorer 5.0 or greater with the 128-bit encryption package, or Mozilla Firefox 2.0, an internet connection, and a monitor/video card capable of 800 by 600 pixel screen resolution.

I keep getting a "Page not available" notice.
You must be using Internet Explorer 5.0 or greater or Mozilla Firefox 2.0.

'Clear Bets' does not work for me. What am I doing wrong??
The 'Betting Ticket' shows completed bets in black and your current bet selection in red. These bets have not been submitted or purchased until you click on the 'Submit Bets' button.
To clear bets listed in black, click on the bet you wish to clear. It will be highlighted in gray. To clear the bet, click on the 'Clear Bet' button.
To clear bets shown in red, you can either change the bet in the betting window by deselecting or changing your selection or click the "next bet" button. Your bet will now be listed in black. Click on the bet to highlight it (gray). To clear the bet, click on the 'Clear Bet' button.

What if I make a mistake when entering my bet?
If you have not pressed the "submit bets" button, you can simply click the "next bet" button, then click on the betting ticket, which will highlight it, and then click on "clear bet". Also see "Clear Bets".

Where can I find the Technical support or help when I'm having a problem?
You can either call the Phonebet Business Office at 1-888-BET2WIN, or email us at Support@Phonebet.com.

When betting on line, how do I know if the bet has been accepted?
When a bet is submitted you are forwarded to the history page. If the bet has been accepted, the bet will be listed on a line which is highlighted in green and will say "Not yet available" under status. Any bet that has encountered an error will be highlighted in red.

My history does not show all of my wagers.
Your wagering history is only available for your current session. As long as you stay logged on you will be able to view your wagering history with the bet resolution. If you log off, you begin a new session and betting history.
For information on previous day Phonebet wagers, Guests may contact the Phonebet Business Office at 1-888-BET-2-WIN or businessoffice@philadelphiapark.com. To review or query current day wagers, contact a Phonebet Supervisor at 1-800-BET-PARK and ask to speak with a Phonebet Supervisor.

How do I print out the history page?
To print your history page, simply click on the "Print" button, located at the bottom right of the history page. If you can't see the "Print" button, see the instructions for changing screen resolution, above.

How do I access the different tracks?
To access the different tracks, click where it says either "Thoroughbreds" or "Harness" and a drop down menu of the tracks available for betting will be displayed. Click on the track you wish to bet on and the next available race will be displayed.

How do I get video?
In the upper right hand corner of the betting application, there is a Live Video link buton. Clicking on the button will bring up the live video, if you have RealPlayer 8. If you do not have RealPlayer 8, you can go to www.racingchannel.com, where you can download it through a link to RealPlayer's website.

How can I see scratches and changes? (jockeys, trainers etc…)
Information on all simulcast races offered through Philadelphia Park and Phonebet.com can be found at www.racingchannel.com . This site offers information on all the tracks and entries. You can also get results and access links to other racing information. This information will soon be available directly through Phonebet.com.

How can I get the results and payoffs?
The results of all simulcast races offered through Philadelphia Park and Phonebet.com can be found at www.racingchannel.com .

Were do I locate my players reward points?
You can check your available Player Reward points on line at Philadelphiapark.com. Click on the Player Rewards button on our home page. On the bottom of this page you will find a link to check your available points. Points can be redeemed by calling Player Services at 1-888-346-7737.

I have a Macintosh, can I use Phonebet.com?
At this time, the Macintosh Safari browser is not compatible with Phonebet.com. You may use Firefox as an alternative. The current compatible version of Firefox is 2.0.0.14 and can be found here. If you have already installed Firefox 3.0 and don't wish to go back to 2.0 you may use Camino 1.6 as an alternative. The Camino internet browswer may be downloaded from this link here.

I have WebTV, can I use Phonebet.com?
At this time, WebTV is not compatible with our site, but we are working on adding this capability.

I have downloaded and installed Firefox 3.0 and now I can't place bets?
The current version of Mozilla Firefox 3.0 is not compatible with the current betting application. We are working diligently to get the application upgraded to work properly. In the interim, in order to place wagers on Phonebet.com using Firefox you will need to uninstall 3.0 and reinstall 2.0. To get Firefox 2.0 for Windows please click here. For Macintosh users please see the post two above this one for the link.